I studied Emotional Intelligence (EI) years ago and I was interested in the topic. We hear a lot about Intelligence Quotient (IQ) but not as much about Emotional Intelligence (EI).
In the workplace and in real life we do need these skill sets to work with others. Some companies value these skills and are training their employees in these skills but there are others that just simply don’t get it.
In real life, Emotional Intelligence is critical in my opinion because people sometimes don’t say what they really feel inside and portray to the outside world. It takes a lot for someone to truly open up and feel comfortable to express their inner emotions. When you know there is something wrong with someone or something is happening in their lives, it is critical to help guide them. It takes extra effort but totally worth it because people cannot function when they are distressed.
To me the best leaders have high levels of both EI and IQ. They are not fake, they are genuine. The higher the corporate ladder the more I believe they need to have high levels of EI. This is not the case in a lot of companies and that is why employee morale is low. As Daniel Goleman states, Jack Welch (former CEO and Chairman of GE) instituted a program that bullies would no longer be tolerated at General Electric. The leaders set the tone for their team – it all cascades down. If the organization has a great culture but there are two or three or more bosses that have no clue how to work with people, this could really affect how those teams perform.
He talks about the Peter Principle and how managers should be promoted based on their current competencies as a manager instead of managers getting promoted that have no interpersonal skills and are wrongly promoted.
Being in marketing for years, the way employees work with customers and interact with them is part of the brand. If your employees are rude to your customers because they are not happy with how their boss is treating them it will affect the company’s brand. It is all a Domino effect.
Daniel Goleman talks about these areas of Emotional Intelligence:
- Self Awareness
- Managing Your Emotions
- Social Skills
an intelligence test score that is obtained by dividing mental age, which reflects the age-graded level of performance as derived from population norms, by chronological age and multiplying by 100: a score of 100 thus indicates a performance at exactly the normal level for that age group.
Abbreviation: IQ.” (Dictionary.com)
skill in perceiving, understanding, and managing emotions and feelings.
Abbreviation: EI.” (Dictionary.com)
Originally posted 2016-06-10 11:35:00.